Company Information

Access to Information Act


Company Overview:

CITI PROTECTION is provider of security systems and services to the residential and commercial markets.


Name of Body: Citi Protection SA (PTY)LTD
Reg. No. 2009/024088/07

Physical Address:
Citi House
269 Braam Pretorius Street

Head of Body: W Hoaten ­ Managing Director
Responsible person for information requests is:
W Hoaten
Telephone No: 086 010 0202


A guide on how to use the Act is to be compiled by the Human Rights Commission in terms of Section 10 of the Act by no later than August 2003.
Any queries should be directed to:
The South African Human Rights Commission:
PAIA Unit, The Research and Documentation Department

Postal Address:
Private Bag 2700

Telephone: +27 11 484-8300
Fax: +27 11 484-0582


Currently not applicable


Records are kept in accordance with such other legislation as is applicable to Citi Protection, which includes but is not limited to, the following legislation:

  • Companies Act 61 of 1973
  • Income Tax Act 58 of 1962
  • Unemployment Insurance Act 63 of 2001
  • Value Added Tax Act 89 of 1991
  • Compensation for Occupational Injuries and Diseases Act 130 of 1993
  • Occupational Health and Safety Act 85 of 1993
  • Employment Equity Act 55 of 1998
  • Manpower Training Act, 1981
  • Wages Act, 1957
  • Regional Services Councils Act, 1985
  • Financial Intelligence Centre Act, 2001
  • Unfair Business Practices Act, 1988
  • Pension Funds Act, 1956
  • Private Security Industry Regulation Act, 2001
  • Firearms Control Act, 2000
  • Trespass Act, 1959
  • Criminal Procedures Act, 1977 (Section 49: Use of force when affecting arrest)
  • National Road Traffic Regulations Act, 1989
  • General Law Amendment Act, 1956
  • Amendment Act on General Law, 1955


A: Records and information
i. Operational Information
Such information as is required for the day-to-day running of Citi Protection.

Citi Protection keeps records relating to the following:

  • Finance
  • Operational
  • Issues
  • Business Strategy
  • Marketing
  • Information Technology
  • Human Resources
  • Management
  • Client Care
  • Contractual Relationships
  • Quality
  • Company Organisational Structure
  • Company Secretarial

Products and Services provided by the company such as security systems installation and servicing, monitoring and response service and guarding.

Citi Protection keeps the above records in relation to:

  • Clients
  • Employees
  • Suppliers
  • Contractors

Citi Protection keeps the following types of information:

  • Confidential
  • Commercial
  • Financial
  • Operational
  • Business
  • Policy
  • Procedural
  • Legal
  • Contractual

  • ii. Communications

    Correspondence between persons within and without CitiProtection.

    iii. Website

    Citi Protection's Website address is and is accessible to anyone who has access to the Internet. The Website contains various categories of information relating to the company.

    iv. Other Sources of Information

    Not applicable at this stage.

    B: The Request Procedures

    i. Form of request

    The requester must use the prescribed form to make the request for access to a record. This must be made to the head of the private body. This request must be made to the address, fax number or electronic mail address of the body concerned [s 53(1)]. The requester must provide sufficient detail on the request form to enable the head of the private body to identify the record and the requester. The requester should also indicate which form of access is required and specify a postal address or fax number in the Republic. The requester should also indicate if, in addition to a written reply, any other manner is to be used to inform the requester and state the necessary particulars to be so informed [s 53(2)(a) and (b) and (c) and (e)]. The requester must identify the right that is sought to be exercised or protected and provide an explanation of why the requested record is required for the exercise or protection of that right [s 53(2)(d)]. If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body [s 53(2)(f)].

    ii. Fees

    A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee of R50.00:

    After the head of the private body has made a decision on the request, the requester will be notified in the required form. If the request is granted then a further access fee must be paid for reproduction and for search and preparation and for any time that has exceeded the prescribed hours to search and prepare the record for disclosure [s 54(6)].


The Minister of Justice and Constitutional Development has not made any regulations in this regard.


This manual is available for inspection by the general public upon request, during office hours and free of charge, at the Head Office of CitiProtection, physical address as listed. Copies may also be requested from the South African Human Rights Commission and the Government Gazette. The manual is also published on CitiProtection website referred to above.


The forms and fee structure prescribed under the Act are available at the website of the Department of Justice and Constitutional Development (, under the "regulations" section.

For more information please contact us.

Contact Citi Protection

Our Clients

Our Service Area

We are able to supply alarm system quotes in Pretoria and surrounding areas.

Pretoria and Tshwane

We also cover:

Pretoria North

Wonderboom, Derdepark, Derdepoort, Derdepoort park, Montana Gardens, Montana Park, Montana, Doornpoort, Sinoville, Magalieskruin, Annlin, Pretoria North, Florauna, Ninapark,Dorandia, Theresapark, Tileba, Rosslyn, Klerksoord, Chantelle, Orchards, Clarina, Amandasig, Heatherdale, Karenpark, Hesteapark, Akasia, Pretoria North, Wonderpark, Soshanguve, Mabopane, Garankuwa, Hammanskraal, Temba, Babelegi

Pretoria West

Wespark, Danville, Phillip Nel Park, Pretoria Gradens, Booysens, Pretoria West, Mountain Veiw, Mayville, Dspoort, Roseville, Les Marais, Hermanastad, Capital Park, Proclomation Hill, Suiderberg, Pretoria West, Kwaggasrand


Brooklynne, Bergtuin, Eastlynne, Gezina, Kilner Park, Koedoespoort, Moregloed, Queenswood, Rietfontein, Rietondale, Riviera, Silverton, Silvertondale, Villieria, Waltloo, Waverley,Weavind Park

If you would like more information, please feel free to contact us.

Security Tips

3 Steps to Save Cash on Home Security

Safety is really a luxury that we have to pay for these days. Crime rates are always rising and these people are constantly searching for a way to break in to homes for simple money. So if we want assured safety it’s time we take it upon ourselves.
When we talk about property protection today, we talk about security alarm systems.

The old way of just locking doors and windows for safety doesn’t work every time today. Crooks will discover a way to get in and it’s up to us to make it very hard for them to do it.

As an introduction, the very best and most affordable device today is the camera. CCTV cameras are all over the place these days particularly in big cities. So why not get one yourself? They’re widely used, that reality alone proves its effectively.

Burglar alarms differ in style and function that’s why their costs also vary.

First to consider in opting for house security is to know just how much you need and your budget. Whether to have a typical security package or perhaps a home all locked down, it depends upon how much security you’ll need.

Right Here Are The Top 3 Tips On How You Can Save Money On Alarm Systems:

Citi Protection Security Tips

Try Do-it-yourself Security systems:

Installing devices like these can be intimidating but these devices these days are very user friendly.
Cameras and alarms are effortlessly installed by anybody if just given the time. If you are truly intimidated then you might want to go old school and plainly lock the doors whenever you are not around.
Getting a dog is another factor you are able to do on your own when it comes to protection. We all know that dogs are really fantastic when it comes to guarding territories so why not use them. Burglars constantly think twice when they see a dog around.

Citi Protection Security Tips

Don’t Entice Robbers:

This simply means not to put anything fancy and expensive-looking in the open. In the event you are living in a not so high-class location then try to blend in with your surroundings. Do not buy a large house and park you’re most expensive car in a spot where living conditions are poor more than likely you’ll be attracting robbers.

Hide anything that screams “very expensive”, hide or put away your cars, gadgets and any other belongings that is worth robbing. Keep them away from windows. Another tip would be to close your curtains at night.

Get Only The Gear That Your House Requires:

This is the part where we look at our spending budget and verify what we can buy with our cash. Your priority should be to get only the things that you will utilize daily. The main goal here is protecting your home whilst obtaining probably the most out of your budget.

As a tip, owning heavy duty locks and curtains can be adequate but if you want to go the extra mile without spending too much then getting CCTV cameras will be enough.

For more information please contact us.

Trauma Counselling

Crime is a serious problem in South Africa, but it’s not unique to our country. All over the world there are events that cause significant trauma to people – be they natural or man-inflicted. At Citi Protection, we regularly encounter people and families that have experienced trauma and are on a delicate journey of recovery.

In our research we stumbled upon this encouraging and informative article by Michael Connor. We have included an excerpt below, but you can read the full article on Coping And Surviving Violent And Traumatic Events here.

"In one violent or traumatic moment the world can become unpredictable, dangerous and frightening. Injuries and accidents leave a traumatic impression on those injured and the people closest to them. Friends, loved ones and close relationships may be lost.

The aftermath of such events can be felt throughout an entire town and across the country. When tragedies are covered by the media, people everywhere can feel less safe. The impacts can be lasting and powerful for many who are involved.

Emergency services, health care professionals, volunteers, families and other caring individuals can be traumatized by simply caring and helping those who are most injured or traumatized. It is normal for children, and even adults, to be sad, fearful, moody, upset, or even afraid to be alone for months after a trauma. Entire families are affected. Accidents, violence and other tragic events can affect a person or a community's entire way of life.

People respond differently in, during and after a crisis or a dangerous situation. But everyone is changed in ways they may not yet realize. Some feel the brunt of the experience immediately. Others appear to be strong or even numb to their experience.

Helping everyone express their thoughts and feelings in a safe and open manner is one of the most positive things you can do. People who are friends or co-workers of those directly affected can be affected as well by what is known as secondary trauma.

It is important for people who are affected to share what they think and feel. A critical window of opportunity exists.

Debriefing and discussing the events within 72 hours of an incident can help insure that people recover and don't end up becoming permanent psychological casualties. Both children and adults need to be shown that their feelings are accepted and understood, and not just told that people understand.

Feelings should not be judged or punished, but it is important that children understand the impact of negative behaviour such as hurting others or neglecting responsibility."

If you would like more information on trauma counselling, please feel free to contact us.

Medical Assistance

Citi Protection Medical Assistance

Citi Protection now has the facility to on certain alarm systems to load a medical panic button. This allows Citi Protection to immediately contact a medical service provider and provide them with your medical details including but not limited to medical aid details, allergies, chronic medications of the patient. One must consider that valuable time wasted by an ambulance and paramedics and hospital staff can cost your loved ones dearly in on emergency.

For more information please contact us.

Charities We Support

Charities We Support

Citi Protection believes in helping the less fortunate in and around Pretoria, and we therefore focus on certain organizations to assist them with the things they require.

Huis Silversig

Citi Protection Charities

Citi Protection is busy on a DRIVE to raise the needed goods as far as possible for HUIS SILVERSIG. HUIS SILVERSIG homes for the elderly and disabled OFFER 24 HOURS CARE TO NEEDY IMPAIRED elderly and disabled people of all races. Huis Silversig is located on Jasmyn Street, Silverton, Pretoria. The home offers 24 HOURS CARE and is operated by the SAVF and can accommodate 150 people.

The home mainly caters for needy impaired elderly and disabled people.Two-thirds of the people are dependent on state pensions and all are not financially able to provide for all their basic needs Contributions make it possible to meet these needs and Citi Protection would value any contributions or assistance that you can offer to enable us to make this drive successful.

Charity Drive. Armed Response, Alarm Systems, Pretoria

Please Help Us Help Leratong Again This Year

Leratong Hospice 3 November 2012 - Photo Gallery